How return-to-office uncertainty is leaving

The couple began house hunting on the south coast of England, and came close to putting in an offer. But after months of uncertainty about whether they would be required back in the office, the consultancy business Joe works for announced it was looking for a space in central London. “That was a curveball, because it came after several years of not having an office – and there was no clear explanation of how often he would need to be back in,” says Alex, who works as a civil servant. 

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Then, Alex’s bosses told her she would be expected to come in four days a month. “Although no one was going to take our register at the door, there was a clear expectation from line managers, with the possibility of going up to eight days at some point in the future,” she says. “It was never clear what would happen after the eight-day policy introduction – which is frustrating, and means it’s taken us a very long time to settle back into life here.”

Amid the ebb and flow of Covid-19, and multiple return-to-work false starts, there are many things about which workers are still highly uncertain. Where will employees need to be to carry out their roles? How often will they need to be there? Will there be any leeway for those who can’t – for whatever reason – fulfil that expectation? All these are questions for which most employers still don’t have the answers, either. 

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Left in limbo, it’s been difficult for many knowledge workers to make life decisions with any kind of confidence, whether that’s buying a house like Alex, moving cities, arranging caregiving responsibilities – or putting into place many of the jigsaw pieces that make up a worker’s life.

Since then, companies that wish to bring workers back at some point have made policies on an individual basis – but much of this guidance is still murky and vague, and many companies have struggled to communicate to their workforces. And corporate opacity has led to years of confusion among workers: in one May 2022 survey from communications agency Magenta Associates, two-thirds of the